Providing Support When You Need It
When systems are unavailable costs rise, productivity drops, and customer commitments can be put at risk.
We recommend preventive maintenance services to minimize down time and costs. When repair is necessary our experienced global repair services team, backed by dedicated replacement part inventories, stands ready to quickly and efficiently restore operation of your testing system.
We will support your system for as long as it is technically and economically feasible. When appropriate, we can recommend and install upgrades to extend the useful of the testing equipment, significantly lower repair costs, and add new functionality to maximize return on your investment.
Our trained field service engineers are available to travel to your site to repair your system. These services can be purchased as part of a CalPlus or Comprehensive Service Agreement to minimize costs or they can be purchased as needed.
Preparation and planning are critical to minimizing the downtime of your equipment. We make every effort to ensure that an onsite repair is quick and effective. We will:
- Notify you of the upcoming visit and confirm the purpose of our visit
- Obtain any necessary pre-approvals that your company requires to gain entry to your site
- Ensure that our records of your equipment are correct
- Ask you about any changes that may have taken place since the last service visit
- Discuss if calibration post repair will be recommended
Factory Repair and Refurbishment
If your testing system or accessories cannot be repaired at your site, we can perform repair in one of our factories. Our dedicated factory repair team of engineers and technicians have years of experience with your equipment, and are familiar with all aspects of your testing system including the assembly and repair of transducers, electrical components, circuit boards, hydraulic actuators, and more. Our technicians have access to the tooling, lifting devices, and factory expertise necessary to repair and test the equipment's performance. When a repair is conducted at one of our factories the repaired products are satisfactorily tested.
To assure safe and effective handling of material and equipment returned to our facilities for repair, we follow a Returned Material Authorization and documentation process (RMA).
We stock a wide range of parts to expedite the repair of your testing equipment. To assist you with the ordering and identification of parts we maintain a Parts Help Desk. You can also order parts through your Instron Sales Representative. We offer new and factory refurbished components that have been reworked and tested to guarantee functionality within factory specifications. We also stock a large range of refurbished transducers (load cells and extensometers) that are great for normal operation and are feasibly priced so you can purchase as a backup.
After repairs are completed, it is important to re-quality your system if software was upgraded or electronics associated with your data signal have changed. Our services engineering team can provide validation and documentation services to support IQOQ processes designed to ensure that your Instron equipment is suitable for its intended purposes and is capable of producing valid results (per 21 CFR 820.72).