Instron RTS provides users with faster and simpler Technical Support by remotely connecting to the testing system's user interface. With either secure screen share or through integrated augmented reality (AR), operators can observe support engineers' troubleshooting in real-time.

As Technical Support is integrated with RTS, simply submit service requests through the portal. Accelerate response time with this streamlined process.

Know that Instron support is available at your fingertips. By utilizing Instron RTS, you are less likely to repeat calls about the same issue.

With cloud-based technology, Instron Support is able to easily locate your equipment records in our system, allowing us to provide our premier service and resolve your issue faster.

To ensure your testing system is up to date and ready for quality audits, receive reminders for calibration and preventative maintenance.

Stay organized to calibrate at regular intervals to produce accurate test results. Avoid good products being rejected or potentially bad products being released for use.

Instron RTS offers convenient access to schedule verifications, not only saving you time but making sure you are always in compliance.

Instron's Field and Calibration Laboratories are accredited to ISO/IEC 17025 by the National Voluntary Laboratory Accreditation Program (NVLAP) under Lab Code 200301-0.

Augmented Reality (AR) tools put Instron eyes onsite from remote locations, providing you with fast technical support regardless of your location.

Obtain continuous product updates through automatic software update notifications.

With remote audio capability* and AR capabilities, a support technician can easily guide you through what may be a difficult and confusing procedure.

Effortlessly upload Instron files to clarify support questions.