Automotive Solutions:

Instron is partnering with key automotive customers to solve critical testing challenges in areas such as:

  • Lightweighting of ground vehicle structures without compromising crash safety
  • Vehicle electrification and battery development, demanding new test standards
  • Increasing efficiency from tires without sacrificing passenger safety and longevity 
  • Increasingly demanding test laboratory safety standards
  • Multi-material and joining techniques
  • Increasing use of thermoplastics in demanding environments
  • Ensuring performance of active components

 

Automotive Industry Solutions

Aerospace Solutions:

Instron is partnering with key aerospace customers to solve critical testing challenges in areas such as:

  • Extensive use of composite structures for performance and comfort
  • Increasing application of additive manufactured parts, replacing complex components
  • Bonded components resulting in fewer mechanical joints
  • Engine efficiency and higher operating temperatures for reduced emissions
  • Reduced variability between labs and test method management
  • Increased traceability and data pedigree
Aerospace Solutions

Biomedical Solutions:

Instron partners with the world's largest biomedical companies to characterize biomaterials and devices relating to:

  • Highly regulated environments focused on security and traceability (IQOC, CFR 21.11)
  • Very low forces to test smaller and custom-made devices
  • Simulating physiological conditions and clinical applications
  • Additive manufacturing and innovative biomaterials
Biomedical Solutions

Electronics Solutions:

Instron partners with the world's leading consumer electronic companies to addresses challenges such as:

  • Miniaturized batteries for smart consumer products
  • Innovative displays that flex, fold, and bend
  • Increasing touch and tactility capabilities
  • High-density packaging increasing portability
Electronic Solutions

Materials Solutions:

Instron is partnering with the world's largest material manufacturers to address challenges in:

  • Multi-material development and performance
  • Automated testing to save time and remove variability
  • Characterization of novel materials produced by additive manufacturing
  • Development of sustainable materials
  • Characterization of materials in extreme environments
  • QC testing moving out of the lab and closer to production lines
  • Increasingly demanding test laboratory safety standards
Materials Industry Solutions
Services & Support

Our Promise

With you every step of the way

We provide exceptional personalized support and a partnership that puts you first. We are ready with services, tools, and trained staff to work with you on your objectives:

  • Regular Calibration of testing instruments
  • Preventative maintenance to extend the life of your investment
  • Reducing the cost of ownership
  • Minimizing downtime
  • Developing user skills
  • Streamlining testing processes

With over 300 field service professionals in every major market, we are regionally close to you and ready to help.

Our Promise

Calibration & Verification

Maintaining data accuracy, integrity, and traceability

Instron provides calibrations of the highest quality, offering a wide variety of factory and on-site calibration services. As a global provider, Instron has factory-trained engineers providing calibration services in Europe, the Americas, and throughout Asia. All calibrations are traceable to the International System of Units (SI) through a local National Metrological Institute (NMI).

Additionally, our calibration laboratories are ISO/IEC 17025 accredited laboratories that have demonstrated the competence, impartiality, and performance capability required to provide our customers with a high level of confidence in the results from your materials testing system.

Accredited by the National Voluntary Laboratory Accreditation Program (NVLAP), Instron can provide factory and field calibration to our customers in almost every country of the world. 

Calibration Services

Preventative Maintenance

Preventative maintenance helps you get the most out of your test system, and combining preventative maintenance with calibration services is the most convenient and economical way for you to meet ISO 9001, ASTM E4, and ASTM E83 compliance requirements.

Instron's engineers have access to the documentation, factory-specified parts, and tools required to maintain your equipment at its peak performance. Each visit includes a pre-defined set of maintenance activities designed to minimize system downtime, maximize performance, and extend the life of your testing system. Contact Instron Professional Services now to discuss how to protect your Instron.

Preventative Maintenence

Technical Support and Training

Supporting technical needs and providing security for the future

Instron technical support engineers are available around the globe to troubleshoot challenges you may encounter during testing. Technical support contract holders are provided priority response to ensure the fastest answers to their questions. For your convenience, we provide technical support via phone, email, or remotely through online diagnostic assistant tools.

Our training curriculum offers a wide assortment of courses designed to meet the training needs of system operators and test method developers, whether they be novice or expert users. Our engaging instructors help you learn best practices and will teach you how to utilize your system safely and to its full potential. For your convenience, courses are offered at Instron Training Centers, regional sites around the world, online via our eLearning network, or at your own facility.

Training

Instron Connect

Faster and easier technical support

Instron Connect is a premier service that provides a simpler and easier way to get in touch with Instron Technical Support. Instron Connect allows users to make direct service requests through their testing system and communicate directly with our support staff using remote screen sharing and remote audio. Cloud-based technology allows Instron Support to easily locate your equipment records, assess the problem you are having, and offer a solution with unprecedented speed and efficiency.

Instron Connect also allows you to effortlessly upload data files and download software updates, which can clarify support questions and keep your software current making your system improve as it ages. Integrated calibration reminders allow you to keep your testing system up to date and ready for quality or regulatory audits.

Connected Support

Repair and Refurbishment

Keeping your systems running and data flowing

No matter where you are in the world, our trained field service engineers are available to travel to your site and repair your system. To minimize costs and downtime, these services can be purchased as part of a standard or enhanced service agreement, or purchased on an as-needed basis.

We can also repair and refurbish your system in one of our global factories. Our dedicated team of engineers and technicians have years of experience with your equipment and can provide refurbishments for products ranging from transducers to actuators.

For ultimate protection, extended warranties can be purchased for most systems currently in production.

Repair and Refurbishment

Product Life Cycle

As new technologies become available, your testing instrument can be improved to keep pace with continually-increasing testing and industry demands. Instron's well-defined Product Life Cycle Phases can help you evaluate your system's supportability status and recommend the most efficient and cost-effective path forward.

Regardless of your system's phase status in our Product Life Cycle, if it is operational, Instron can calibrate it. However, if your goal is to unlock the full potential of your testing investment, our Product Life Cycle is designed to help you navigate the process of software updates and upgrades, system retrofits, all the way up to full system replacement.

Find your Instron systems status in the Product Life Cycle.

Product Life Cycle
#1 CHOICE FOR
Trust + Safety
  • INTEGRITY OF YOUR DATA
    We stake our reputation on the integrity of data. From the measurement of primary test data to result generation, we design and manufacture the full data integrity chain (e.g. load cells, sensor conditioning, and software). Additionally, we calibrate more than 90,000 of these sensors annually with the lowest accumulated uncertainty.
  • NO COMPROMISE ON SAFETY
    From protecting your brand to ensuring the safety of operators in your laboratory, Instron systems are designed to minimize risks inherent in mechanical testing.
  • PROTECTION OF YOUR INVESTMENT
    With the largest team of service engineers in the industry, we’re here to ensure the long-term health of your system. We offer accessories and system upgrades to enhance your instrument as needs change over time. You can be certain your investment will last: in fact, the average age of Instron systems we maintain and calibrate is 18 years.
Instron: The World Standard
  • 30,000
    +
    We service and calibrate more than 30,000 Instron systems in active use worldwide every year.
  • 96
    %
    96% of the Fortune 100 list of the world's largest manufacturing companies use Instron test systems.
  • 18,000
    +
    Instron systems have been cited in more than 18,000 patents since 1975.
News & Announcements
Contact Us

Please complete the form below and we will be happy to contact you with a response. Our typical response time for an online request is within 1-2 business days. For a faster response, please call us at either of the below numbers.

SERVICE REQUEST

For service related questions, please fill out the contact form by clicking the button below.

Please enter your email address. Email addresses must contain the @ symbol. Email addresses can only contain letters, numbers and the following special characters: . ! # $ % & ' * + - / = ? ^ _ ` { | } ~ Email address domains can only contain letters, numbers, dots (.) and hyphens (-).
Please enter your message. Email addresses can only contain letters, numbers and the following special characters: . ! # $ % & ' * + - / = ? ^ _ ` { | } ~
Next Checking to see if you are a returning visitor…

Welcome back!

Your Contact Information

Please enter your first name.
Please enter your last name.
Please select your country.
Please enter your company.
Please enter your address.
Please enter your address line 2.
Please enter your address line 3.
Please enter your county.
Please enter your city.
Please select your state/province.
Please enter your ZIP/Postal Code.
Please enter your telephone number.

Please confirm that you agree with our privacy and cookies policy to submit this form.

I agree to the terms & conditions of Instron's Privacy and Cookies Policy.

Subscribe to Instron News!
Check this box to receive pertinent commercial email from Instron focusing on products, upcoming events, and more!

Please choose a subscription option One or more required fields are empty, complete the form to continue. One or more fields contain formatting errors, fix the errors to continue. You must agree to Instron's Privacy Policy in order to continue.