Instron® Support Agreements ensure that you continue to receive
support after your warranty expires.
Support Services At a Glance
| |
Web |
Telephone |
On Site |
| Maintenance & Repair |
| Access to additional on-line FAQs |
x |
|
|
| Web Based priority HelpDesk |
x |
|
|
| Access to Instron's comprehensive on-line Technical Library |
x |
|
|
| Service parts identification |
|
x |
x |
| Preventative Maintenance |
|
|
x |
| Service parts |
|
|
x |
| Hardware Support |
| Access to additional on-line FAQs |
x |
|
|
| Technical support for simple questions |
x |
x |
|
| Technical support - Priority response |
x |
x |
x |
| Application Support |
x |
x |
x |
| Diagnosis of product performance |
|
x |
x |
| Software Support |
| Access to additional on-line FAQs |
x |
|
|
| Software updates |
x |
x |
x |
| Technical support - Priority response |
x |
x |
x |
| Test Method Support |
x |
x |
x |
| Test Method Development |
|
x |
x |
| Calibration Services |
| Download your calibration certificates & reports |
x |
|
|
| FDA 21 CFR IQ/OQ Verification Packages |
|
x |
x |
| Force, ASTM & ISO |
|
|
x |
| Strain ASTM & ISO |
|
|
x |
| Hardness ASTM & ISO |
|
|
x |
| Impact ASTM & ISO |
|
|
x |
| Alignment ASTM |
|
|
x |
| Speed |
|
|
x |
| Displacement |
|
|
x |
| Temperature |
|
|
x |
| Creep |
|
|
x |
| Torsion |
|
|
x |
| Training and Consultancy |
| Web-based seminars |
x |
|
|
| Technical consultation |
|
x |
|
| Basic Operator Training Courses |
|
|
x |
| Advanced Operator Training Courses |
|
|
x |
| Operator Certification Courses |
|
|
x |
| Life Cycle Management |
| Advanced notification of product availability |
x |
x |
x |
| Hardware upgrades |
|
|
x |
| Software upgrades |
|
|
x |
|