I'm Joe Caruso, Instron's Technical Support Manager. I am taking this
opportunity to
inform you of the capabilities of my
technical support group.
The technical support engineers are able to
troubleshoot your system remotely utilizing our on-line software. They
can answer operational and application questions and access resources within
the
corporation to resolve your most difficult problems. As your requirements
change and as hardware and software enhancements are introduced, the technical
support group can provide guidance on what features are appropriate for you and
how to use them.
In order to meet the support needs of Instron customers, we offer these
services for your convenience:
Support Agreements
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Self Help
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Software Support
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Web Support(WSA)
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