Our support teams are in place to help you realize the value in your Instron® testing system. As your requirements change and as hardware/software enhancements are introduced, our technical support team can provide guidance.
System Diagnostic Assistance
Phone, e-mail, or online (WSA) system diagnostic assistance is designed to help you determine if there is a failure or defect requiring repair or software updates. With your permission, our technical support engineers are often able to troubleshoot your system remotely utilizing on-line diagnostic software to minimize down time and quickly determine next steps.
System Operation and Application Assistance
Phone, e-mail, or online (WSA) system operation and application assistance is designed to help you apply the general functionality of our systems and software. During the first year of system or software upgrade ownership and through our technical assistance services contracts you will be placed in priority response queues when contacting us for support.
For those with systems and software beyond the first year of ownership and not having technical assistance services contracts with us, for-fee system operation and application assistance beyond 20 minutes per incident is available.
Implementation Assistance Services are available to provide assistance to address specific test method development needs,
compliance requirements, and
training needs. We also provide services to support
IQOQ processes implementation.
Software Update Releases
Support for your purchased software version is available online using a WSA services login. WSA Services are included for one year with system or system software upgrade purchases. WSA Services are also available for purchase beyond the first year of ownership.
We recommended that you speak with our technical assistance team regarding your system serial number / system ID configuration before installing software updates.
When upgrades to new software versions, providing significant functionality and performance improvements, are made available for purchase we can provide services and training to assist you with migration to new software versions.
WSA Online Technical Services
We provide a
secure, personalized internet-based portal with information and resources targeted to your specific testing system. These services are provided during the first year of system and software upgrade ownership, and through our WSA services contracts:
- Secure online storage and access to Instron developed equipment calibration certificates 24x7
- Submit and manage technical support requests quires through our online Helpdesk and you will receive automatic email notification of updates and responses
- Access to software updates releases
- Access to tips and techniques provided through our online Webinar seminar sessions