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FAQs: Merlin Software

Standard operating procedures and best practices should always be applied for safe operation. FAQ information is not intended to substitute for training and the understanding of system operation necessary for safe operation. Training is available that will provide a thorough understanding of system operation. If you are unable to find a solution or have questions, please submit your question to our Support Department.
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Question Topic
How do I Install the Merlin Software? [MER-106-SV]
Merlin Software
I want to export my Merlin data to MS Excel, Lotus 1-2-3, etc. [MER-103-SV]
Merlin Software
How do I determine the version of my Merlin Software? [MER-100-SV]
Merlin Software
How do I do a "clean" installation of the Merlin software? [MER-107-SV]
Merlin Software
What is the first version of Merlin that is compatible with Windows 2000?
Merlin Software
What version of Windows will my ISA digilink computer interface work with that is fitted in the computer used with my 5500 machine.
Merlin Software
There is a communications error between my computer and the machine frame. What should I do?
Merlin Software
I am getting the error message "Cannot find file O16LE41.DLL. Merlin requires this file to run" [MER-102-SV]
Merlin Software
How do I print out a method in Merlin? [MER-104-SV]
Merlin Software
How do I find the serial number of my Merlin software? [MER-101-SV]
Merlin Software
What files do the Merlin installation program add/modify? [MER-108-SV]
Merlin Software
How do I zoom in on my graph in Merlin ?
Merlin Software
I have an auditor asking for software verification documentation and Instron accreditation information. Where can I find this information?
Merlin Software
When I installed my software it skipped several disks. Is this a problem? [MER-111-SV]
Merlin Software
When using calculations which use Cursor Points as an input to the calculation and when changing dimensions which affect the results for the current specimen after running a test, Merlin would not update the results for these calculations. For Example: Assume a tension method was set to use the Modulus calculation based on cursor points and display the modulus as a result. If one were to run a test and after the test completed change either the specimen width or thickness and then click the next button, Merlin would not update the Modulus value shown on the results table.
Merlin Software
What is the source of the legend name on the Merlin graph? [MER-112-SV]
Merlin Software
What are the minimum Operating System user rights required for normal operation of Merlin, Series IX and Series IX/s installed on Windows NT, Windows 2000 or Windows XP?
Merlin Software
What are my technical support coverages and options?
Merlin Software
Should I unpack my Instron when it arrives at my facility? [GEN-102-SV]
Merlin Software
Why are there so many modulus calculations, which one should I use?
Merlin Software
What is Merlin?
Merlin Software
After a Series IX test failed to start due to various reasons, for example Load Calibration check, Frame Disabled, etc, subsequent tests would fail to start with an error message stating "UpdateRampSegment1 returned 28", even though the system was not in an error state, i.e. the reason the previous test failed has been resolved. The only way around this was to end the sample and then test a new sample.
Merlin Software
When saving data using Merlin I get a message - 1860 that says "Cannot find the Raw data default directory C:\INSTRON\COM. The default directory has been reset to: C:\INSTRON\COM". Why is this message appearing?
Merlin Software
What test types does Merlin perform with?
Merlin Software
Where can I find "Release Notes" for my version of Merlin or Series IX software?
Merlin Software
If the stress data at the beginning of the test are negative, then the noise in the data could cause the Tensile Strength calculation to find the first point in the data set. When this happens, it is quite likely that calculations like n-Value and r-Value will fail to calculate.
Merlin Software
What type of PC is recommended to run Merlin/Series IX?
Merlin Software
How do I get rid of the test methods on the quick open screen?
Merlin Software
How do we validate the software results?
Merlin Software
While using a video extensometer on an 8800 frame my video extensometer data is not stored. How do I resolve this?
Merlin Software
Under certain circumstances, it was possible to get the 5500/3300 firmware into a state where the Activity LED on the controller would no longer flash. Once this happens, when restarting Merlin, Series IX, or Series IX/s - the software would report error 2911 - "Unable to communicate with controller....".
Merlin Software
Merlin lacks ability to report results at a percentage of break elongation.
Merlin Software
Under very rare circumstances when users would assess the file dialog box to do a Resume, Replay, Save As, etc., Merlin would disappear and the user would be left looking at the desktop.
Merlin Software
Stressing Rate does not provide adequate enough control to consistently test to EN10002. Its behavior may be worsened by hardware differences between systems.
Merlin Software
Certain phenomena can delay or even fail to detect a valid changeover point due to strain going backwards or a swift drop in stress followed by an immediate reversion to an increasing slope.
Merlin Software
When changing transducers while Merlin is running or when starting Merlin with transducers disconnected and then connecting them once Merlin is running can result in changes to the method setup if the transducer being connected is specified as one of the control modes or source of a test event {change over, test stop, etc}. The following scenario illustrates this issue: A Tension method were set up to use Strain1 as the Ramp1 control mode and Merlin were started with the Strain1 transducer disconnected. If the user connected the Strain1 transducer once Merlin was running, the user would observe the following behavior:> Merlin would detect that a "different" transducer was connected to the Strain1 channel.> Merlin would destroy the existing software transducer. This would eliminate Strain1 from all Control Mode and Event lists - thus changing the Ramp1 control mode to Tensile Extension.
Merlin Software
What is compliance correction?
Merlin Software
When multiple calculations of some type were specified, e.g. Average Value, Merlin failed to display valid results when resuming or replaying datafiles.
Merlin Software
How do I turn on Security, I do not see it on the menu in Merlin?
Merlin Software
How do I set up my video extensometer to work with Merlin profiler limits? [MER-113-SV]
Merlin Software
Only 5 of my 6 specimens are showing up on my graph. How do I get my 6th specimen to show also?
Merlin Software
When using the "Rate of Load" end test criterion, the firmware may miss break events that the user would have expected it to catch. Per the documentation, the event should be triggered if the firmware detects a % drop in load over a 100ms window. On 5800/8800, the time window was set to 10 ms.
Merlin Software
When the user clicks the "Enable Frame" button on the Frame Console window, it is possible to click the Done button or other buttons too soon and crash Merlin.
Merlin Software
Do you have to do compliance correction for each method?
Merlin Software
If a method specified an Average Value calculation which was dependant on a First Peak calculation and used the "% of Peel Length" as the start criterion and the data in question failed to produce a valid result for the First Peak calculation, Merlin would GPF in CPTFLib.dll.
Merlin Software
OLE interface does not open methods with spaces in the name. How can I resolve this?
Merlin Software
If a test start was aborted due to a software limit being exceeded or a load pre-test check failing, Merlin would not allow the user to perform the following operations: End, End and Save, Resume, Replay
Merlin Software
On the 5800 and 8800 controllers, occasionally when the user balanced the load via Merlin, they would be presented with error message 2019 - "Unable to balance transducer". Clicking on retry would generally balance the transducer. Also there was no indication in TestLog as to the reason for the failure. The problem was due to the fast that Merlin would need to determine that the balance was underway after issuing the C108 command. If, for some reason, the balance took a few extra fractions of a second to start, Merlin would mistakenly think that the balance failed and raise the error.
Merlin Software
One or more message boxes appear with the text "null window handle" when displaying or interacting with one of the Merlin labtools, after calculations have been performed including cursor selection in the graph.
Merlin Software
Under certain circumstances when starting Merlin, it was possible to crash the software in module Merlin.exe at address 0014:28EE.
Merlin Software
When Merlin is set to go to the Quick Open screen at startup {the default case}, if the user were to click on any of the buttons after opening a method, it is possible to generate a GPF in module PBASE.dll.
Merlin Software
Merlin screen shifts on Windows XP. During the execution of a long operation (e.g. end&save) if user is moving the mouse to system tray or just move around & click randomly the Merlin screens are shifted.
Merlin Software
If Merlin were started before the 5800/8800 controller was fully online and the system was set for the Test Area to be ABOVE the crosshead {5800 Only} or the Actuator to be crosshead mounted, the direction bitmaps in Merlin would indicate the crosshead/actuator was moving in the wrong direction. This is a UI display issue only. The test would run as desired.
Merlin Software
When opening a method that required a change in test application, Merlin would cause a GPF in graph.dll at address 0002:06ac under certain conditions.
Merlin Software
When setting focus to the Graph, Results, or Report labtool, its submenu may fail to appear.
Merlin Software
When starting Series IX on a 5500 or 3300 system, Series IX will fail to start and the user will be left looking at the Merlin console {Live Displays} with no obvious way to exit. This problem is more likely to happen when going to Series IX from Merlin as opposed to directly from the Quick Open screen when the software is started.
Merlin Software
When replaying or resuming a data file when Table 2 of the Results Table had no columns and when at least one of the specimens in the sample were set to be excluded, Merlin would generate a GPF in module O16LE41.dll at address 0006:002A.
Merlin Software
When a test was completed, the calculations were done prior to the user continuing past the Calculation Input screen. Any values entered on the Calculation Input Screen would not be updated in the calculations on the Results Table until proceeding to the next specimen. This issue was created in Merlin v5.11.
Merlin Software
Message boxes appear with the text "null window handle" and (usually) caption "BCPushButton" while a Merlin method is being opened.
Merlin Software
The 3345 frame parameters were slightly less than the values in the specification for these systems.
Merlin Software
When the Exclude Specimen is selected on the Post Test screen, Test Director often loses focus when the specimen’s exclusion state is changed and when Test Director returns to the Pre Test or Pre Sample screen.
Merlin Software
Will Merlin run under Windows XP?
Merlin Software
When using Directed Methods, two TestResultsReady OLE events would be issued at the end of each specimen test. This issue was created in Merlin v5.04.09. In versions of Merlin prior to v5.04.09, when using Directed test methods, the TestResultsReady event would be raised at the end of the test but before the completion of the Calculation Input screen when the calculations were really done.
Merlin Software
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