FAQs - DX Models

The machine frame is not enabled. Enable the machine. For Partner systems, select Machine and then Enable Frame. For Merlin systems, select the Frame icon and Enable Frame. For systems operating with Partner software, the "Enable Frame Timer" setting may be enabled. Verify the status of the "Enable Frame Timer" Check Box in Partner. Select Tools/Configure/Controllers/I5500/Modify. Be sure the "Enable Frame Timer" box is NOT checked.
The software could be in Simulation mode. Verify that the lower right corner of the screen does not have the word "SIM". If it does, select Tools/Configure/Simulation and uncheck the "Simulate Test" box.

ERROR: System lock up Test will not start Test Aborts Software post and error message stating that communication is lost Transducers will not calibrate Flashing single point LED on Diagnostic display is not present.

Communication between the machine frame and controls is lost. Back out of the software. Turn the PC off. Remove power from the 5500 controller box. Wait approx. 1 min. Return power to 5500 controller. Wait until the leds on the 5500 controller count down to 2. Then turn PC on and get into the testing software.

Communication between the machine frame and controls is lost. Back out of the software. Turn the PC off. Remove power from the 5500 controller box. Wait approx. 1 min. Return power to 5500 controller. Wait until the leds on the 5500 controller count down to 2. Then turn PC on and get into the testing software.

First check to see if position will read by gently pulling on the string to the position encoder. If position does not read, check the position encoder assembly for damage. If position is reading correctly check to see if the hyrdaulic ram is sitting at the bottom. If the ram is on the bottom start the pump and move the ram up approxiaately 6 mm (.25 in), zero all measurements, and calibrate all transducers.

It is the customer's responsibility to arrange for the off-loading, unpacking and transportation of the equipment to the test site. This includes all insurance and safety responsibilities. If installation is included with your system, please allow the Service Engineer to open boxes and verify all parts and contents. This helps to avoid the possibility of losing small pieces or parts.
Communication has been lost with the user control panel. Check the cable for the user control panel for damage. If damage is found contact the Instron Hardware Technical Support Department at 800-473-7378.