Our RMA Process
To assure safe and effective handling of material and equipment returned to our facilities for repair or calibration services, we follow a Returned Material Authorization and documentation process (RMA). The necessary RMA steps are outlined below.
- To have a RMA number issue by our RMA coordinator please fill out a RMA request form and return to us by email to RMA@Instron.com or by FAX to 781-575-5542 . If you have questions our RMA coordinator can be reached at 800-473-7838 option 3. The Hazardous Material Questionnaire section of the request form must be completed before an RMA number and evaluation quotation, if needed, can be issued.
- Please return the RMA form with the issued RMA number entered on the RMA form with the returned material. The Hazardous Material Questionnaire section of the form must be included.
- Work will begin following receipt of equipment and a purchase order authorizing work to proceed.