Our RMA Process
To assure safe and effective handling of material and equipment returned to our facilities for repair or calibration services, we follow a Returned Material Authorization and documentation process (RMA). The necessary RMA steps are outlined below.
1. To have an RMA number issue by our RMA coordinator, please fill out an RMA request form and return to us by email to RMA@Instron.com or by FAX to (781) 575-5542
If you have questions, our RMA coordinator can be reached at 800-473-7838 Option 3
The Hazardous Material Questionnaire section of the request form must be completed before an RMA number and evaluation quotation, if needed, can be issued.
2. Please return the RMA form with the issued RMA number entered on the RMA form with the returned material. The Hazardous Material Questionnaire section of the form must be included
3. Work will begin following a receipt of equipment and a purchase order authorizing work to proceed.