Product Life Cycle Policy

The Product Life Cycle Policy is intended to help you plan for the ultimate evolution of your Instron testing equipment and to provide recommendations on how to move forward.
Lifecycle Timeline

Phase 1: In Production/Full Support 

Products in Phase 1 are in full production, under warranty or out of warranty depending on timing, and… 

  • Service support options for hardware and software are available. 
  • Hardware and parts are available. 
  • Software updates to the current production version are available. 

Phase 2: Out of production/full support

Products in Phase 2 are out of production, under warranty or out of warranty depending on timing, and…

  • Service support options for hardware and software are available, but could be limited in special cases.   
  • Hardware and parts are available.  
  • Software upgrades to the current production version are available.  Software updates will be available for safety and data integrity issues ONLY.  

Phase 3: Out of Production/Best effort support

Products in Phase 3 are out of production, out of warranty, and…

  • Service support for hardware and software will be provided on a best efforts basis. 
  • Hardware and parts are available on a limited basis and may be available only as used or reconditioned.    
  • Software upgrades to current production version are available on a limited basis. Software updates will NOT be available.  For safety and data integrity issues, customers will be notified.

Phase 4: Discontinued Product

Products in Phase 4 are out of production, out of warranty, and…

  • Service, manufacturing, and engineering support are NOT available.
  • Hardware and parts are NOT available. 
  • Software upgrades and updates are NOT available.  For safety and data integrity issues, customers will be notified.
In What Phase Is My System?
*In all phases, Instron Professional Services can perform verification services as long as necessary equipment and gear is available. Occasionally, support can be provided to “special Phase 4 systems” through custom arrangements and agreements with the Instron service organization.  No engineering or manufacturing support is available for these systems. 

** Every software product has a unique version number. The version numbers have two parts: Major Version Number and Minor Version Number.
e.g., Version 1.3 = Major Version is “1” and the  Minor Version is “3”
A software “upgrade” will correspond to the change in the Major Version Number of the software. 
e.g., Upgrade = Move from Version 1.3 to 2.1 
A software “update” will correspond to the change in the Minor Version Number of the software. 
e.g., Update = Move from Version 1.3 to 1.5 
An "update" is a broadly released fix for a specific problem or problems used to improve or to fix a software product function while an "upgrade" is broadly released with an increase in functionality.